Tell us what's wrong

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Description: These are critical issues that pose immediate danger to residents' safety or could cause significant property damage if not addressed right away.

Examples:

• Gas leaks
• Major plumbing leaks or flooding
• Electrical hazards, such as exposed wires or power outages
• Fire or smoke hazards
• Sewage backups
• Lack of heat in cold weather (if the temperature is dangerously low)

Response Time: Addressed within 1-4 hours depending on the severity. Immediate action will be taken to minimize risk and damage.

 Description: These are serious issues that affect living conditions but are not immediately life-threatening. While they may not require immediate emergency service, they are still treated as high priority.

Examples:

• HVAC malfunctions (no heating or cooling, but not in extreme temperatures)
• Refrigerator or major appliance failure
• No hot water
• Minor leaks that could worsen if left unchecked
• Broken locks on external doors or windows

Response Time: Addressed within 24-48 hours to ensure minimal disruption to living conditions.

 Description: These are non-urgent issues that may cause inconvenience but do not pose any immediate threat to safety or property. These requests will be handled as part of our routine maintenance schedule.

Examples:

• Leaky faucets or running toilets
• Minor appliance issues (dishwasher, microwave, etc.)
• Broken light fixtures or minor electrical issues
• Cabinet door repairs or minor interior damage
• Pest control (non-hazardous situations)

Response Time: Addressed within 3-5 business days depending on availability of parts or services.

  Description: These are minor issues that don’t affect the overall functionality or safety of the home but will be fixed as part of routine maintenance.

Examples:

• Loose handles or hinges
• General maintenance that is not time-sensitive

Response Time: Addressed within 7-10 business days as part of ongoing upkeep.